FAQ & Help
Here’s a well-structured FAQ & Help page for your VitalSpring store:
FAQ & Help
Welcome to VitalSpring’s FAQ & Help page! Here, you'll find answers to our most commonly asked questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact us at contact@vitalspring.com or via our live chat.
1. Product Information
What makes the VitalSpring Shower Filter special?
Our shower filter is designed to provide cleaner, healthier water by removing up to 99% of contaminants. It features:
✔️ NSF42 & NSF53 Certified Filtration
✔️ Premium Stainless Steel Material (durable & stylish)
✔️ Universal Fit – Compatible with most showerheads
✔️ 15-Stage Advanced Filtration (Activated Carbon, KDF 55, and Calcium Sulfite)
✔️ Filters Last Up to 6 Months
What contaminants does the filter remove?
The VitalSpring Shower Filter removes:
🦠 Chlorine & Heavy Metals (lead, mercury, cadmium)
🦠 Dirt, Rust, & Sediment
🦠 Pesticides & Bacteria
🦠 Harmful Chemicals & Impurities
Is it easy to install?
Yes! No tools are required. Simply unscrew your existing showerhead, attach the VitalSpring filter, and reattach your showerhead. Done in minutes!
Will this filter work with my shower?
Our filter has a universal fit, meaning it works with most standard showerheads, including handheld, rain, and fixed models.
How often should I replace the filter?
Each cartridge lasts 6 months depending on water quality and usage.
Where can I buy replacement filters?
Replacement filters are available on our website. We also offer a subscription service to ensure you never run out!
2. Ordering & Shipping
Where do you ship from?
All orders are shipped from Germany.
Which countries do you ship to?
We currently ship to:
🌍 Australia
🌍 New Zealand
🌍 USA
🌍 Canada
How long does shipping take?
📦 Standard Shipping: 3 weeks
🚀 Express Shipping: 2 weeks
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can track your order on our Track Order page.
3. Returns & Refunds
What is your return policy?
We offer a 30-Day Risk-Free Guarantee! If you’re not 100% satisfied with your filter, you can return it for a full refund – no questions asked.
How do I start a return?
Simply email us at contact@vitalspring.com with your order number and reason for return. Our support team will guide you through the process.
Do you cover return shipping costs?
Return shipping costs are covered if the product is damaged, defective, or incorrect. Otherwise, the customer is responsible for return shipping.
4. Installation & Maintenance
How do I install the filter?
- Unscrew your existing showerhead.
- Attach the VitalSpring filter to your shower arm.
- Reattach your showerhead and tighten securely.
- Run water for 1–2 minutes to flush out carbon dust before first use.
What is the filter made of?
✔️ Stainless Steel – Premium, rust-resistant & durable
✔️ Activated Carbon + KDF 55 + Calcium Sulfite – 15-stage advanced filtration
Can I use it with hot water?
Yes! The VitalSpring Shower Filter withstands up to 60°C (140°F) and 125 PSI of water pressure.
5. Payment & Discounts
What payment methods do you accept?
We accept:
💳 Visa & Mastercard
💳 PayPal
💳 Apple Pay & Google Pay
Do you offer discounts or bundle deals?
Yes! We offer:
🔹 Bundle Savings – Buy 6, 12, or 24 months of filtration and save more!
🔹 Exclusive Email Discounts – Subscribe to our newsletter for special offers.
Do you have a subscription option?
Yes! Subscribe to our Filter Replacement Plan and get a new filter every 6 months with a discount & free shipping.
6. Customer Support
What are your support hours?
Our chat support is available Monday–Friday, 9 AM – 6 PM (GMT+1).
How can I contact support?
📧 Email: contact@vitalspring.com
💬 Live Chat: Available on our website
Still have questions? Contact us anytime! We’re here to help. 😊